ISOFLEX – GENERAL TERMS AND CONDITIONS OF SALE

The following General Terms and Conditions of Sale may be modified without prior notice.

Order Acceptance
Any order implies unconditional acceptance of our General Terms and Conditions of Sale as set out below, excluding any contradictory clauses stated in
our clients’ General Terms and Conditions of Purchase.

Specific Orders
The customer must communicate any clause or specific requirement regarding manufacturing, finishing, standards, or product use to Isoflex. These
requirements may be outlined in a “specifications document” validated by both parties (Isoflex and the customer).
Isoflex shall not be held responsible for any shortcomings if certain elements were not included in said specifications document.

Pricing
Our prices are based on the rates in effect on the day of delivery. They are given for informational purposes and may be changed without notice. All our
prices are unit prices and exclusive of tax.
Minimum order (except counter sales): For any order under 50€ (shipping excluded), a handling fee of 9€ will apply.

Delivery
Goods are delivered from our distribution centers. Unless otherwise specified by the customer, delivery will be made by the method deemed most
appropriate by Isoflex. Goods always travel at the recipient’s risk, via private transport companies, even if shipping costs are prepaid by the sender.
In the event of delays, missing parcels, or damage, it is the recipient’s responsibility to make the necessary claims and take legal action against the
carrier, who is solely responsible.

Delivery Times
Delivery times are given for informational purposes only and any delays do not entitle the purchaser to cancel the order, refuse the goods, or claim
compensation.

Payment
Payments must be made under the terms and conditions set out at the time of order confirmation and stated on our invoices.
Failure to pay on the due date will result in all outstanding amounts becoming immediately payable, along with applicable late penalties (unless otherwise
agreed or a deferral has been timely requested and granted).
Any bill of exchange that remains unpaid at maturity or is refused will be subject to the applicable bank charges.
Late payment penalties are calculated at ten times the legal interest rate, plus a flat fee of 40€ for recovery costs (Art. L. 441-1 to L. 441-10 of the French
commercial code).
In addition, non-payment entitles Isoflex to suspend all future deliveries by right.

Unauthorized or Abusive Deductions
We remind you that Article L. 442-6 I 8° of the French commercial code prohibits the unilateral deduction of penalties or discounts for late delivery or nonconformity
of goods from the supplier’s invoice when the debt is not certain, liquid, and due, especially without the supplier having been able to verify the
claim. Such practices are strictly prohibited.
Unless the debtor also holds a certain, liquid, and due receivable, they may not apply a set-off or withhold payment: they must pay and, if necessary,
challenge the claim through legal proceedings.

Warranty
Our products are guaranteed for six months from the date of delivery against any material or manufacturing defect. Our liability is expressly limited to the
purchase price of the defective products or, at our discretion, to their replacement.
Isoflex guarantees the proper functioning of its sold products provided they are assembled, installed, and used according to our instructions or those of
our suppliers.
Under no circumstances shall we be liable for bodily, material, or immaterial damages of any kind resulting from improper product use or adaptation. We
recommend that users ensure the product’s suitability for its intended use by performing preliminary tests if necessary, to mitigate any potential risks and
responsibilities.

Claims and Returns
Goods are deemed accepted by the customer unless a claim is made by registered letter within 14 days of delivery. No telephone claims will be accepted
unless a clear mistake on our part is proven.
Returns are only accepted if authorized in advance. Custom-made parts based on client specifications or drawings, as well as discontinued items, will
neither be returned nor exchanged.
If the return is due to customer error, Isoflex will apply a 20% deduction on the invoiced prices to cover handling costs.

Retention of Title
Goods remain our full property until final and complete payment is made, in accordance with Law No. 80335 of May 12, 1980, meaning ownership will only
transfer to the buyer upon full payment.
This retention of title does not entitle the client to cancel the order. This possibility only remains a right reserved solely to the seller.
In the event of non-payment:
– If the goods are still identifiable on the customer’s premises, recovery may be made by simple registered letter with acknowledgment of receipt, followed
by immediate enforcement without any legal procedure.
– Recovery may also apply to goods sold by our customers to third parties and not yet paid for.
Furthermore, the customer will be solely responsible for the safekeeping of our products from the moment of delivery, even if they are not yet the legal
owner.

Jurisdiction and Place of Domicile
The place of domicile is fixed at our registered office. In case of any dispute related to the interpretation or execution of a sales contract, or any other
litigation, including third-party proceedings or multiple defendants, the Commercial Court of Angers shall have exclusive jurisdiction.